Troubleshooting Your OontZ Angle 3XL ULTRA

For assistance with questions or any issue with your OontZ Angle 3XL ULTRA that is not answered in the troubleshooting tips below, please contact us by visiting: TheOontZ.com/support and filling out our customer service form.  

 

  • OontZ Angle 3XL ULTRA will not turn on--
  • Cannot pair or connect to your OontZ Angle 3XL ULTRA--
    • -- For iPhone, iPad, iPod
    • -- For Smartphones and Tablets
    • -- For Apple Mac
    • -- For Windows systems
  • No audio playing from your OontZ Angle 3XL ULTRA when connected over Bluetooth
  • Poor sound quality when connected over Bluetooth 
  • No audio playing from your OontZ Angle 3XL ULTRA when connected with a3.5mm audio cable
  • The volume is low or has no sound.
  • Poor sound quality or Buzzing sound when connected with the 3.5mm audio cable 
  • No response when pressing any button on speaker will not turn off
  • If you're having trouble trying to connect your Amazon Echo Dot to your OontZ Angle 3XL ULTRA
  • Poor quality or skipping audio when connected to Amazon Echo Dot
  • Your OontZ Angle 3XL ULTRA's battery charge becomes drained when connected to Amazon Echo Dot despite not playing audio
  • Unable to pair two OontZ Angle 3XL ULTRA speakers together in OontZ Wireless Dual Stereo
  • Two OontZ Angle 3XL ULTRA speakers connected together are not in Dual Stereo
  • I have lip sync issues between the audio and video when connecting the OontZ Angle 3XL ULTRA to my TV.
  • My TV or Bluetooth Transmitter will not pair with my OontZ Angle 3XL ULTRA.
  • Can I connect two different models of OontZ speakers together in OontZ Wireless Dual Stereo?
  • Is there replaceable batteries for my OontZ Angle 3XL ULTRA

 

OontZ Angle 3XL ULTRA will not turn on

  • The battery may have become fully drained. Charge the OontZ Angle 3XL ULTRA using a USB wall charger from a Smartphone/iPhone or tablet for at least 15 minutes, then press the power button to turn the speaker on. Then continue charging the battery.
  • Reset your OontZ Angle 3XL ULTRA
      • Remove the Power Adapter Charging Cable and 3.5mm Audio Cable, if connected.
      • With the OontZ speaker turned off, press and hold down the Power Button for 8 second, then release.
      • The speaker has now been reset and you can turn it on.

 

Cannot Pair or connect your OontZ Angle 3XL ULTRA

  • Check that your OontZ Angle 3XL ULTRA has a sufficient battery charge, the speaker may not connect when the battery has a low charge. Connect the speaker to a charging source and try again to pair and connect. 
  • Your audio source device may be out of range. Move it closer to within 30 unobstructed feet of your speaker.
  • Check the Bluetooth LED light (Blue) to make sure it is flashing. If it is solid blue the OontZ Angle 3XL ULTRA is already connected to another audio source device. The OontZ Angle 3XL ULTRA can be connected to one audio source device at a time. You need to disconnect the connected audio source device then you can connect to the next audio source device. Please see the Quick Start Guide instructions in the section "Pair and Connect with Your Device – Step 1". 
  • Your audio source device may have a temporary Bluetooth connection issue please try the following steps which can resolve this: 

-- For iPhone, iPad, iPod

  • Turn off the OontZ Angle 3XL ULTRA, go to the Bluetooth device list on your iPhone, iPad or iPod and check if the OontZ Angle 3XL ULTRA is listed. If it listed press the icon next to the OontZ Angle 3XL ULTRA and then forget this device.  With the OontZ Angle 3XL ULTRA removed from the list or if it was not listed, do a hard reset on your iPhone, iPad or iPod by pressing and holding down the Home and sleep buttons at the same time for about 10 seconds until the Apple icon appears and it restarts.  When it restarts turn on the OontZ Angle 3XL ULTRA and then try again to pair and connect. Please see the Quick Start Guide instructions in the section "Pair and Connect with Your Device – Step 2". 

-- For Smartphones and Tablets

  • Turn off the OontZ Angle 3XL ULTRA, go to the Bluetooth device list on your Smartphone or Tablet and check if the OontZ Angle 3XL ULTRA is listed. If it listed press the icon next to the OontZ Angle 3XL ULTRA and then press Unpair this device. With the OontZ Angle 3XL ULTRA unpaired or if it was not listed, do a hard restart on your Smartphone or Tablet. When it restarts turn on the OontZ Angle 3XL ULTRA and then try again to pair and connect. Please see the Quick Start Guide instructions in the section "Pair and Connect with Your Device – Step 2". 

-- For Apple Mac

  • Please go to the Bluetooth device list and if the OontZ Angle 3XL ULTRA is listed please remove it. With the OontZ Angle 3XL ULTRA removed or if was not listed, restart your Apple Mac and then try again to pair and connect. For pairing and connecting Guide for your Apple Mac visit com/Pairing

-- For Windows systems

Connecting to a Windows system

  • Check the Bluetooth LED light (Blue) to make sure it is flashing. If it is solid blue the OontZ Angle 3XL ULTRA is already connected to another audio source device. The OontZ Angle 3XL ULTRA can be connected to one audio source device at a time. You need to disconnect the connected audio source device then you can connect to the next audio source device. Please see the Quick Start Guide instructions in the section "Pair and Connect with Your Device – Step 1". 
  • Turn on Bluetooth on your PC if it’s not on already. To do this, select the Start button, select Settings, then Devices, then Bluetooth & other devices.  Turn on Bluetooth.
  • The OontZ Angle 3XL ULTRA should appear on the Bluetooth & other devices page. Select the OontZ Angle 3XL ULTRA from the list of devices, follow any additional instructions and the OontZ Angle 3XL ULTRA will be connected.
  • The OontZ Angle 3XL ULTRA and your PC will usually automatically connect anytime the two devices are in range of each other with the Bluetooth turned on. If the OontZ Angle 3XL ULTRA has been paired with another device after connecting with your PC you will need to disconnect the OontZ Angle 3XL ULTRA from the other device and then reconnect to your PC following the above steps.

Other troubleshooting

  • Please go to the Bluetooth & other devices list and if the OontZ Angle 3XL ULTRA is listed please remove it. With the OontZ Angle 3XL ULTRA removed or if was not listed, restart your Computer and then try again to pair and connect by following the instructions above.
  • If your Windows system displays an error message requesting a driver. You need to update your computer's Bluetooth driver. The OontZ Angle 3XL ULTRA does not require a special driver itself and there is no driver for it. Go to the support site for your system manufacturer and specific model and select the Bluetooth driver. Download and install the Bluetooth driver, restart your system and try again to pair and connect to your OontZ Angle 3XL ULTRA by following the instructions noted above.

 

No audio playing from the OontZ Angle 3XL ULTRA when connected over Bluetooth

  • Reset the OontZ Angle 3XL ULTRA. 
      • Remove the Power Adapter Charging Cable and 3.5mm Audio Cable, if connected.
      • With the OontZ speaker turned off, press and hold down the Power Button for 8 second, then release.
      • The speaker has now been reset and you can turn it on.

 

  • Remove the OontZ Angle 3XL ULTRA from the Bluetooth device list on your audio source device, restart your audio source device, and then re-pair and connect to the speaker.
  • Increase the volume level on the OontZ Angle 3XL ULTRA to the maximum and then adjust the volume on the device.
  • Make sure your Bluetooth device is playing audio and is not paused and volume is up.
  • Your Bluetooth device may be out of range, move closer to the Bluetooth device to help eliminate other interference that may be causing connectivity issues between the Bluetooth device and the OontZ Angle 3XL ULTRA.
  • Turn your OontZ Angle 3XL ULTRA off and back on.
  • Some apps have their own volume setting. Please check the app to make sure the volume is not on mute and the volume is up.

 

Poor sound quality when connected over Bluetooth 

  • Your Bluetooth device may be out of range, move closer to the Bluetooth device to help eliminate other interference that may be causing connectivity issues between the Bluetooth device and the OontZ Angle 3XL ULTRA.
  • Remove the OontZ Angle 3XL ULTRA from the Bluetooth device list on your audio source device, restart your audio source device, and then re-pair and connect to the speaker.
  • Turn your OontZ Angle 3XL ULTRA off and back on.
  • Some devices need to have their WIFI turned off to improve audio quality over Bluetooth.

 

No audio playing from the OontZ Angle 3XL ULTRA when connected with a 3.5mm audio cable

  • Make sure the 3.5mm audio cable is fully inserted into the OontZ Angle 3XL ULTRA and Device. Some devices have cases that prevent a proper fit and need to be removed to connect. Make sure your device is on and playing and music
  • Increase the volume level on the OontZ Angle 3XL ULTRA to the maximum and then adjust the volume on the device.

The volume is low or has no sound.

  • Increase the volume level on the OontZ Angle 3XL ULTRA to the maximum and then adjust the volume on the device. For the best performance it is recommended to turn the volume up all the way on the OontZ Angle 3XL ULTRA and then adjust the volume on the device to the desired volume output that is produced by the speaker.  Pressing the volume up button the OontZ Angle 3XL ULTRA until the power light is blinking indicates the OontZ Angle 3XL ULTRA is at full volume. 

Poor sound quality or buzzing sound when connected with a 3.5mm audio cable 

  • Reduce the volume level on the AUX source.
  • In some cases when both the charging cable and Aux In cable for the speaker are connected to the same device, for example a laptop, a ‘ground loop’ may occur causing buzzing sound to be heard from the speaker. Either unplug the charging cable from the speaker or plug the charging cable into another power source while playing.

No response when pressing any button on speaker will not turn off

  • Reset the OontZ Angle 3XL ULTRA. 
      • Remove the Power Adapter Charging Cable and 3.5mm Audio Cable, if connected.
      • With the OontZ speaker turned off, press and hold down the Power Button for 8 second, then release.
      • The speaker has now been reset and you can turn it on.

 

If you're having trouble trying to connect your Amazon Echo Dot to your OontZ Angle 3XL ULTRA

  • Make sure that the OontZ Angle 3XL ULTRA is not connected to any other audio source device. If the blue light is solid you will need to disconnect the currently paired audio source device. Please see the Quick Start Guide instructions in the section "Pair and Connect with Your Device – Step 1". 
  • Check that the battery for your OontZ Angle 3XL ULTRA has a sufficient charge, plug your speaker into a charging source.
  • Disconnect any other Bluetooth devices from Amazon Echo Dot. Amazon Echo Dot can only connect to one Bluetooth device at a given time.
  • Try to reconnect the OontZ Angle 3XL ULTRA to Amazon Echo Dot. Set the speaker to pairing mode, and then say, "Alexa, connect my speaker" or “Alexa, pair”
  • To pair and connect with the Amazon Echo, Amazon Echo Dot or Amazon Echo Input for the first time use the Alexa app. For other Amazon Alexa devices please refer to their pairing and connecting instructions
    • Open the Alexa app
    • Select your Amazon Echo device by pressing 'Devices' in the lower right corner of the screen.
    • Press 'Echo & Alexa'
    • Select your Amazon Echo device by pressing it
    • Press 'Bluetooth Devices'
    • Press 'Pair a New Device'
    • Select the 'OontZ Angle 3XL Uxxx' (xxx: 3 characters unique to your speaker) when it appears in the list of 'Available Speakers'
    • Alexa will announce: "Connected to OontZ Angle 3XL Uxxx"
    • To connect the next time, turn on the OontZ Angle 3XL ULTRA and say "Alexa, connect my speaker" or "Alexa, pair"

Poor quality or skipping audio when connected to Amazon Echo Dot

  • Make sure you have an adequate WiFi signal to your Amazon Echo Dot. Move your Amazon Echo Dot to a location with a stronger signal and away from sources of interference, such as microwave ovens, baby monitors, and other wireless devices.

Your OontZ Angle 3XL ULTRA's battery charge becomes drained when connected to Amazon Echo Dot despite not playing audio

  • Amazon Echo Dot continues to communicate to the speaker even when it is not playing audio. The Amazon Echo Dot is keeping the speaker on and ready to play. In order to conserve your speaker's battery charge, you can turn the OontZ Angle 3XL ULTRA off by pressing and releasing the Power button on the OontZ Angle 3XL ULTRA, or say "Alexa, disconnect my speaker" when you are done listening and the OontZ Angle 3XL ULTRA will automatically turn off after 30 minutes.

Unable to pair two OontZ Angle 3XL ULTRA speakers together in OontZ Wireless Dual Stereo

  • Make sure only one speaker is connected to a device.   If both speakers are connected to a device, indicated by a solid blue light on each speaker, then you will need to disconnect one of the speakers by pressing and holding down its Bluetooth button until its blue light begins flashing.    With only one speaker connected to a device you may then pair your two OontZ Angle 3XL ULTRA speakers together.

Two OontZ Angle 3XL ULTRA speakers connected together are not in Dual Stereo

  • When connecting together two OontZ Angle 3XL ULTRA speakers in OontZ Wireless Dual Stereo you can switch between Left Channel – Right Channel or Dual Stereo any time, even when playing, by sliding the switch under the door on the back of the speaker to the opposite position on both speakers. For more detailed instructions refer to the Quick Start Guide under the section OontZ Wireless Dual Stereo Setup.

I have lip sync issues between the audio and video when connecting the OontZ Angle 3XL ULTRA to my TV.

  • The standard Bluetooth protocol has inherit latency and when used to play audio from a video, lip sync issues may occur between the audio and video. If there is a sync issue between the audio and video, it is recommended to use a 3.5mm Audio Cable to connect the device playing the video to the Aux In on the OontZ Angle 3XL ULTRA.
  • When using two OontZ Angle 3XL ULTRA speakers with a video device in OontZ Wireless Dual Stereo mode, a 3.5mm Audio Cable should be used to connect the device playing the video to the Aux In on the OontZ speaker.  This speaker will be the 'Play Control Speaker'.  The second speaker is paired and connected with the 'Play Control Speaker'.  The latency is reduced between the two connected OontZ speakers because a proprietary wireless connection is used instead of standard Bluetooth.
  • To connect two OontZ Angle 3XL ULTRA speakers in OontZ Wireless Dual Stereo, turn on both speakers.  Connect the first speaker, Play Control Speaker, to the video device with a 3.5mm Audio Cable. The second speaker needs to be in Bluetooth pairing mode. Hold down the Play/Pause button on the 'Play Control Speaker' for 5 seconds.  When the speakers are connected, the Play Control Speaker will announce Left Channel and the second speaker will announce Right Channel.    Refer to the instructions in the Quick Start Guide for detailed instructions.
  • You can also use the OontZ Bluetooth Adapter (Sold separately on www.theoontz.com), with its low latency technology, removes or eliminates the delay in the audio playback from the video and allows the audio to play in sync with the video when playing to one or two OontZ Angle 3XL ULTRA speakers.

 

My TV or Bluetooth Transmitter will not pair with my OontZ Angle 3XL ULTRA.

  • We have found Bluetooth from TV’s and Bluetooth transmitters often have compatibility problems.  We find that some don't work at all and others inconsistently.  In general, our finding has shown that the version of the Bluetooth transmitter is important for compatibility. Bluetooth 5.0 transmitters don't work as often as those that are classified as 4.2.  The Bluetooth 4.2 version of transmitters have a higher level of success in connecting with Bluetooth speakers with 4.2 Bluetooth chipsets.  The Bluetooth chips used in the transmitters are not as fully compliant as those used in smartphones for example, so sometimes there is an incompatibility in the protocols used between the transmitter and the speaker.  If you find another BT Transmitter that is specified with 4.2 Bluetooth technology, it might work better than those with 4.0 and below or 5.0 Bluetooth technology.
  • You can also use the OontZ Bluetooth Adapter (Sold separately on theoontz.com) designed specifically for the OontZ Angle 3XL ULTRA. With its low latency technology, the OontZ Bluetooth Adapter removes or eliminates the delay in the audio playback from the video and allows the audio to play in sync with the video when playing to one or two OontZ Angle 3XL ULTRA speakers.

 

Can I connect two different models of OontZ speakers together in OontZ Wireless Dual Stereo?

  • OontZ Wireless Dual Stereo is only supported with two of the same model OontZ Speakers. To connect two OontZ speakers together they must be two OontZ Angle 3 RainDance speakers, two OontZ Angle 3 ULTRA speakers, two OontZ Angle 3 ULTRA Pro speakers or two OontZ Angle 3XL ULTRA speakers.  One model of speaker can not be connected to different model of speaker.

Is there replaceable batteries for my OontZ Angle 3XL ULTRA

  • Only the OontZ Angle 3XL and OontZ Angle 3XL ULTRA can have the battery replaced. All other OontZ speakers have an integrated battery and the battery is not accessible.