Frequently Asked Questions

Your OontZ speaker may already be paired with a device. Hold down the Bluetooth button for 5 seconds, which will put this speaker into pairing mode. After this, the speaker should be discoverable when your device scans for other Bluetooth devices.

OontZ speakers are compatible with most Bluetooth devices, including any iPhone, iPad, iPod Touch, most Android phones and tablets, as well as both Mac and PC computers.

Firstly, OontZ speakers are not equipped with drivers. If your computer is asking for drivers, it may be that you have to download the latest drivers for your specific computer. These drivers come from the website of your computer manufacturer. In order to do this, you must know your computer manufacturer’s model type and model number. After downloading the necessary drivers, you need to restart your computer and attempt to pair with your OontZ speaker again.

You can pair multiple OontZ products to one device, although, only one OontZ speaker can be played at a time.

No, only one OontZ speaker can be connected and played from a device at a time.

If connected through an auxiliary cable, volume can only be controlled through your device.

If your OontZ speaker is completely out of charge, connecting the speaker to a laptop may not be sufficient enough to charge it. Try connecting to a wall charger.

Any micro-USB cable is sufficient for charging your OontZ speaker. They are not sold individually on theoontz.com, but can be found at many retail stores or online sites such as Amazon.com

As your OontZ speaker’s battery runs low, the volume output will slowly decline. To combat this issue, please charge your OontZ speaker.

No, the micro-USB can only be used for charging purposes.

When using a computer USB to charge your OontZ speaker, over time the computer USB may not have enough power to charge the speaker, even if it still turns on when plugged in. To get the battery charged again, use a USB wall adapter to charge it for at least 3 hours; a smartphone or tablet charger will work.

Distortions may occur when there are interferences with the Bluetooth signal. By placing the speaker out of the way of any obstructions, there should be no distortion. Additionally, poor quality audio files may lead to distortion. You can fix this by removing your OontZ speaker from your paired devices list, restart your device, then re-pair to your OontZ speaker.

Your speaker may be cutting out because the Bluetooth connection is being interfered with. Make sure there are no obstructing objects between your device and speaker.

Yes, OontZ speakers can be connected to any device with Bluetooth capability. Some TVs do require the settings to be changed in order to play through your OontZ speaker.

No, the wireless connection is Bluetooth only.

Your music will be paused by the incoming phone call. After the phone call is finished or rejected, the music will resume playing.

Yes, OontZ speakers have speakerphone capabilities.

We do not sell carrying cases for any of our OontZ products.

No, currently all OontZ speakers can only be purchased online.

No, currently OontZ speakers can only be purchased in the United States.

When the purchase is made, a pending payment is sent out to your card, this is not a charge. If your pending payment does not clear the first time, it will go through again, and again until the payment is cleared. The amount is only charged once.

OontZ speakers carry a 1-year limited hardware warranty.  OontZ brand promotions exist for extending warranty timeline.

If you return an item for a refund, it can take up to 24 hours for your refund to be processed after we receive your unit back at our facility.